We run a real telecom network
Not a reseller deal. The actual switch that carries the calls, which is why we can change things for you instead of asking someone else to.
Information and Communications Services Limited New Zealand owned · Rotorua · since 2015
IT, phones and websites
for New Zealand business.
ICS looks after the computers, the phone system, the network and the website your business runs on. Something will break eventually. The question is who turns up, and ours are our own engineers.
0 years In business, from Rotorua.
Our own team Not subcontractors.
What we look after
Most customers start with one of these and add the others over time.
Your IT
Computers, servers, networks, backups and security, looked after so you can stop thinking about them. Plus training for your staff.
Managed ITYour phones
Office phone systems that follow your team when they are out on a job, and keep working when the power does not.
Business VoiceYour website
Website design and upkeep, Google SEO, bulk SMS to your customers, QR codes and printed material.
Websites & MarketingYour customer calls
Contact centre software for teams that answer the phone all day, from three seats up to several hundred.
Contact CentreSoftware you need built
Mobile apps, customer portals and business systems, built by our own developers and managed from New Zealand.
Software DevelopmentFibre optic
Network design and end-to-end implementation, FTTH and ONU, plus skilled technicians recruited under AEWV.
Fibre Optic Services Not a business? A phone company?
Carrier Services We also run the switch other telcos route their calls over
Class 4 and Class 5 softswitch, wholesale voice into 148 countries, roaming, messaging and lawful intercept. This is the wholesale side of ICS.
Worth reading before you call anyone
Written by the people who do the work, not by a content agency.
New Zealand IT and telecom industry
A view of the sector from Muhammad Asif, founder of ICS and a former senior telecom engineer, on why skilled people here go underemployed.
ReadConceptualising cyber security
What cyber security actually means for a New Zealand business, and the practical steps that reduce your risk without a large budget.
ReadTroubleshooting a motherboard
Motherboard components and their functions. Qualified technicians, our own Hi-Tech Lab, and basic training if you want to learn it yourself.
Hi-Tech LabLooking for an SMS marketing portal?
Rotorua based, specialising in IP PBX, Facebook page design and publishing, YouTube channel design, LinkedIn profiling, website design and Google ranking.
SMS marketingiPhone and Samsung repair
Budget Computers and Kiwi Mobiles. A Hi-Tech Lab for iPhone and Samsung phone repair across the Bay of Plenty.
Repair servicesSizing up your team
How to size up a person or a whole team and get results. Notes on emotional intelligence from twenty five years of running delivery teams.
All insightsResponse protocols
Ninety seconds on how ICS handles a fault, and what full stack developer services on an hourly or project basis actually looks like in practice.
Incorporated in New Zealand in 2015 under the Companies Act 1993. NZBN 9429041577776.
Almost nobody does both of these.
Running a telecom network is usually the job of a big company in Auckland. Driving to a shop in Rotorua is usually the job of a two-person IT outfit. We have done both since 2015.
We turn up in person
Our own engineers and our own workshop in Rotorua, covering the Bay of Plenty and Waikato. Somebody you can put a face to.
Do you come to me?
If you are in the Bay of Plenty or Waikato, yes. Everything listed here is an easy drive from our Rotorua workshop.
Further afield, we still look after you remotely. Phone systems, servers and websites do not care where we are sitting.
No lock-in
Three month rolling contract.
We will not tie you into a long-term agreement. We would rather keep your business by being good at the job.
If you are not happy in the first month, you can simply say goodbye. After that, three months notice. That is the whole arrangement.
14,700 FreeVee VoIP users on our platform
148 Countries we provide carrier services into
11 Years trading in New Zealand
24/7 Support desk, 365 days a year
4 Retail and repair stores, Kiwi Mobiles and Budget Computers
SME Voice, data, cyber security and knowledge transfer, in one place
Local and punctual
Our technicians and workshop are in the Bay of Plenty. We serve New Zealand, and beyond it Asia Pacific, the Middle East, India and Pakistan.
Trusted
We hold a number of premium accreditations, which exist to keep the knowledge and the service at the standard the work needs.
Lasting relationships
We would rather keep a client for ten years than win one for one, and we go the extra mile on the outcome rather than just the ticket.
Right attitude
Our consultants regularly assist large organisations that need an elevated skill set to finish complex IT projects.
148 countries
We provide telecom carrier services into 148 countries, which is why our wholesale voice routing is worth asking about.
Lowest prices
Contact centre solutions at the lowest price we can run them for, because the tooling should not be where your money goes.
Skilled people, sourced
An AEWV accredited employer. We recruit fibre technicians, engineers and electricians from overseas and cover the visa process and fees.
Human beings
Last but not least. The same people each time, using your name rather than your account number.
Who we are
Muhammad Asif
Co-founder and Director
Twenty five years in project management, telecom and ICT. Specialised in complex technology, managed services and project delivery, working to Kanban and PRINCE2 Practitioner best practice.
B.E. Electronics, B.E. IT, M.C.S., PRINCE2 Practitioner 6th edition, CAPM. Former senior telecom engineer at Pakistan Telecommunications, where he led the national fibre roll-out, and later a consultant to Ultrafast Fibre.
Before you call
The questions we get asked most, answered honestly rather than optimistically.
How much does it cost?
Managed IT is charged monthly per user or per device. Voice is per seat. Software and websites are fixed price per project. The audit that produces the quote is free, and whatever the number is it runs on a three month rolling contract, so you are never locked in while you find out whether we are any good. The full breakdown is on the pricing table.
How fast do you respond when something breaks?
Our response commitments are written down and published on the service level agreement page, where you can read them before you are a customer. Most providers will not show you theirs until you are signing.
Do we have to change everything at once?
No. Almost every customer starts with one thing, usually the one currently causing trouble, and adds the rest later. We would rather fix one problem well than sell you six.
Who actually turns up, and are they yours?
Our own engineers, from our own workshop in Rotorua. Not a subcontractor you have never met and cannot ring back.
Are you big enough to look after us?
ICS has traded in New Zealand since 2015 and runs its own telecom platform, which is unusual at this size. It is also small enough that the managing director will take your call. More about the company.
Contact us
Talk to us
Information and Communications Services Limited, New Zealand owned.
- Phone +64 7 347 7044
- Mobile +64 21 028 38349
- Email info@icsservices.nz
- New Zealand office 1191 Eruera Street, Rotorua 3010, Bay of Plenty
- USA office 4 Chairman Street, Huntington Station, NY 11746
faheem@icsservices.nz · +1 631 704 8041
Tell us what you are running now
Twenty minutes, no obligation. We will tell you honestly whether we can do better, and if we cannot, we will say so.
- 2015 New Zealand owned, from Rotorua
- NZBN 9429041577776
- Named owners, on the about page
- Our own workshop and engineers